Privacy policy
GEMINIMEDIUMSHIP — PRIVACY POLICY
Last updated: 3 October 2026
GeminiMediumship operates this online store, including its products, digital downloads, readings, coaching services and related website features. Our store is powered by Shopify.
This Privacy Policy explains how personal information is collected, used and shared when you visit our website, purchase from us or contact us.
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our store, we may collect:
• Your name, email address and other contact details you provide.
• Billing and delivery information needed to process and fulfil orders.
• Order details, purchase history, payment confirmations and transaction information.
• Account information, if you create a customer account.
• Messages, enquiries and information you voluntarily provide when arranging a reading or coaching appointment.
• Device and browsing information, such as your IP address, browser type and interactions with our website.
• Cookie and similar technology information.
Payment information is processed through Shopify and the payment providers available at checkout.
HOW WE COLLECT INFORMATION
We collect information directly from you when you place an order, create an account, contact us or use our services.
Shopify and connected service providers may also collect information automatically through cookies and similar technologies. We may receive information from providers and partners involved in payments, fulfilment, analytics or marketing.
HOW WE USE INFORMATION
We use personal information to:
• Process payments and fulfil orders.
• Deliver digital downloads.
• Arrange and provide readings or coaching appointments.
• Send order confirmations, download information and appointment communications.
• Respond to enquiries and manage returns, refunds or complaints.
• Maintain customer accounts.
• Improve our website and customer experience.
• Detect fraud and protect our store.
• Meet applicable legal obligations.
• Provide marketing communications and advertising where permitted.
Please only provide personal information relevant to your purchase or enquiry.
MARKETING
Where permitted, we may send promotional communications about GeminiMediumship products and services.
You can unsubscribe from promotional emails using the unsubscribe link in the email. You may still receive essential communications about your purchases, bookings or customer enquiries.
HOW WE SHARE INFORMATION
We may share relevant information with Shopify and providers that help operate our business, including payment processors, digital delivery services, shipping and fulfilment providers, website services and customer support tools.
Depending on the store features enabled, information may also be shared with analytics, advertising and marketing partners.
We may disclose information where you request or consent to it, where required by law, to protect our rights, or in connection with a business transfer.
RELATIONSHIP WITH SHOPIFY
Shopify hosts our store and processes information to provide and improve its services. Information may be processed by Shopify and other providers outside your country.
Depending on the Shopify features enabled, Shopify may use information about interactions with our store and other merchants to support personalised services and advertising.
For more information about Shopify’s practices, visit:
https://www.shopify.com/legal/privacy/app-users
To learn about rights relating to information processed by Shopify, visit:
https://privacy.shopify.com/en
COOKIES AND ADVERTISING CHOICES
Our website and its providers may use cookies and similar technologies to support checkout, remember preferences, understand website activity and deliver advertising.
You can manage cookies through your browser and any privacy controls available on our website. Blocking some cookies may affect how the store functions.
Where available, you can manage relevant data-sharing preferences at:
https://geminimediumship.myshopify.com/pages/data-sharing-opt-out
THIRD-PARTY LINKS
Our website may link to platforms such as Facebook, Instagram, TikTok or YouTube. Those platforms operate under their own privacy policies. Please review their policies before providing information through them.
INFORMATION SECURITY AND RETENTION
We take reasonable steps to protect personal information. However, no online system or method of transmission can be guaranteed completely secure.
We retain information for as long as needed to provide services, maintain necessary business records, meet legal obligations and resolve disputes.
CHILDREN’S INFORMATION
Our services are not intended for children. If you believe a child has provided personal information to us, please email us so we can review the matter.
YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of or a copy of your personal information.
You may also have rights to object to or restrict certain processing, withdraw consent where processing relies on consent, or opt out of certain advertising uses.
These rights may be subject to legal exceptions. We may need to verify your identity before responding to a request.
To make a privacy request, email:
INTERNATIONAL PROCESSING
Shopify and other providers may store or process information in countries outside your country of residence. Where required by applicable law, appropriate safeguards apply to these transfers.
PRIVACY COMPLAINTS
If you have a concern about how your personal information is handled, email us with details so we can investigate and respond.
You may also contact the relevant privacy regulator in your jurisdiction.
CHANGES TO THIS POLICY
We may update this policy when our services, business practices or legal obligations change. The latest version will be published on our website with an updated date.
CONTACT
For privacy questions, complaints or requests relating to your personal information, contact:
GeminiMediumship
Email: geminimediumship@gmail.com
GeminiMediumship is responsible for the personal information it handles and is the data controller where applicable under relevant data protection laws.