Refund policy

GEMINIMEDIUMSHIP — RETURN, REFUND AND CANCELLATION POLICY

Contact us
For returns, refunds, download support or booking changes, email geminimediumship@gmail.com with your order number and details of your request. If relevant, include photos of the item or a description of the problem.

Your consumer rights
Nothing in this policy excludes or limits your rights under the Australian Consumer Law or other applicable consumer laws. These rights apply to eligible purchases, including sale items, personalised products, digital products and services.

Where a product or service does not meet applicable consumer guarantees, we will provide the remedy required by law. Depending on the circumstances, this may include a repair, replacement, refund, cancellation or compensation.

Physical merchandise — change-of-mind returns
For standard, non-personalised physical merchandise, you may request a change-of-mind return within 30 days of receiving your item.

Items must be unworn, unused, with their original tags and packaging. Please provide your order number or other proof of purchase.

Email us before posting your return so we can provide the appropriate return address and instructions privately. Customers pay return postage for change-of-mind returns. Original delivery charges are not refunded for change-of-mind returns.

These conditions and the 30-day period apply only to change-of-mind returns. They do not restrict your rights concerning faulty, damaged or incorrectly supplied products.

Personalised and custom-made items
We do not offer change-of-mind returns for personalised or custom-made items. Your rights concerning faults, incorrect items or other failures to meet consumer guarantees still apply.

Damaged, faulty or incorrect items
Please contact us as soon as reasonably possible if your order arrives damaged, faulty or incorrect. Include your order number and photos where practical.

We will assess the issue and arrange an appropriate remedy. Where a product is confirmed to have a problem covered by consumer guarantees, we will cover reasonable return postage costs.

Digital downloads
Digital products include downloadable books, journals, courses, workbooks and printable card decks.

We do not offer change-of-mind refunds once a digital product has been supplied or made available for download, except where required by law.

If your download link does not work, a file is damaged, you receive the wrong file, or the product does not match its description, email us. We will help restore access, provide the correct file or arrange another appropriate remedy.

Readings and coaching appointments
To request a cancellation or reschedule, email us as soon as possible before your appointment.

Any specific cancellation conditions will be disclosed in the product description or booking information before purchase. If no specific conditions were disclosed, we will not apply an undisclosed cancellation fee.

If GeminiMediumship cancels an appointment and we cannot agree on a suitable replacement time, we will refund the payment for the cancelled service.

Completed readings and coaching sessions are not refundable solely because you change your mind. This does not limit your rights if the service was not supplied as agreed or failed to meet applicable consumer guarantees.

Subscriptions
You may request cancellation of future subscription renewals through your subscription management link, where available, or by emailing us.

Cancellation stops future renewals once processed. Payments for services or content already supplied are not refunded solely because you change your mind. Any rights to a refund for non-supply or a failure to meet consumer guarantees remain unaffected.

Exchanges
For an exchange of standard physical merchandise, contact us first. Exchanges depend on stock availability. If an exchange is unavailable, an eligible return can be processed under this policy.

Refund processing
We will notify you of the outcome after assessing your request and, where needed, inspecting a returned item.

Approved refunds will be issued to the original payment method. We aim to process them within 10 business days of approval. Your bank or payment provider may take additional time to display the refund.

International customers
Any mandatory consumer rights that apply to your purchase, including applicable cancellation or withdrawal rights, remain unaffected by this policy.

Return instructions
Please email geminimediumship@gmail.com before sending a parcel. We will provide the appropriate return address and instructions privately.