Shipping policy

GEMINIMEDIUMSHIP — SHIPPING AND DELIVERY POLICY

PHYSICAL PRODUCTS

This section applies to physical merchandise purchased from GeminiMediumship.

Available shipping destinations, delivery options and shipping charges are displayed at checkout before payment.

Processing and delivery estimates are provided in the product listing, at checkout or in your order communications where available. Personalised or made-to-order products may require additional preparation time.

If no delivery estimate is shown, email geminimediumship@gmail.com before ordering for information about the item.

ORDER DISPATCH AND TRACKING

When your order is dispatched, we will provide a dispatch confirmation and tracking information where available.

An order containing multiple items may arrive in separate parcels. We will communicate separate shipments where applicable.

DELIVERY DETAILS

Please check your delivery address before completing your purchase.

If you notice an error, email us immediately with your order number and the correction. We will try to update the details before dispatch.

If an order needs to be resent because incorrect delivery details were supplied, we will explain any additional postage costs and obtain your agreement before resending.

DELAYS, MISSING PARCELS AND DAMAGE

Delivery estimates are not guaranteed arrival dates unless expressly stated. Carrier delays, public holidays and other disruptions may affect delivery.

If your parcel is significantly delayed, missing, damaged or contains the wrong item, email us with your order number. Include photographs of damage or incorrect items where practical.

We will investigate and assist with an appropriate resolution. Your rights under applicable consumer law remain unaffected.

INTERNATIONAL ORDERS

International shipping is available only where offered at checkout.

Orders may be subject to customs processing and import duties or taxes imposed by the destination country. Unless checkout states these charges are included, customers may need to pay them separately.

Contact us before purchasing if you are unsure whether we deliver to your country.

DIGITAL DOWNLOADS

Digital products are delivered electronically. No physical item is posted unless the product listing expressly includes one.

Download links or access instructions are provided through the order confirmation, email or the delivery method described in the listing.

Check your email address at checkout and check your spam or junk folder if your delivery email does not arrive.

If you cannot access your purchase, receive the wrong file or find that a file is damaged, email geminimediumship@gmail.com with your order number so we can help.

READINGS AND COACHING

Readings and coaching sessions do not require postal delivery unless a physical item is expressly included.

The product listing or booking confirmation explains how the service is delivered and any appointment arrangements.

RETURNS

Please refer to our Return, Refund and Cancellation Policy for returns and refunds.

Email us before posting a return so we can provide the appropriate return address and instructions privately.

CONTACT

For shipping, delivery or download enquiries:

GeminiMediumship
Email: geminimediumship@gmail.com